This policy explains when fees are refundable and when they are not. Cancellation mechanics are in the Cancellation and Billing Policy.
Short version: try Coretas free before you pay. Once you pay for a period, that period is not refundable, and once you connect an advertising account the service has been delivered.
1. Try before you pay
Coretas offers a seven day free trial with one connected brand and 250 credits, and no card is required. We also offer a free health check. Use them. We would rather you evaluate the platform properly than ask for a refund later.
2. Subscription fees are not refundable
Fees are not refundable once a billing period has begun. This applies to monthly and annual plans.
We do not give:
- partial or pro-rata refunds for time left in a period after you cancel,
- refunds for periods in which you did not use the platform, or used it less than you expected,
- refunds because advertising performance did not meet your expectations,
- refunds for unused credits, or
- refunds because you forgot to cancel before a renewal.
When you cancel, you keep access until the end of the period you have already paid for. See the Cancellation and Billing Policy.
3. Connecting an advertising account delivers the service
Coretas delivers its core value the moment it reads your account. It ingests your advertising history, analyses it, and produces insights and recommendations from it. That work cannot be returned or undone.
No refund is available once Coretas has completed its first successful data read from any advertising account you connect. This applies whether or not you then publish a campaign, act on a recommendation, or continue using the platform.
Publishing or approving any change to a connected advertising account also makes the period non-refundable, independently of the above.
We record the timestamp of the first successful data read on each connected account. You can ask us for it at any time by emailing info@coretas.ai.
4. Advertising spend is never refundable by us
Advertising spend is charged to you by Google, Meta or another advertising platform, not by Coretas. We never receive it, so we cannot refund it.
We do not refund, credit, reimburse or underwrite advertising spend under any circumstances, including where the spend resulted from a campaign, budget or setting that Coretas generated or recommended and that you approved. See section 4 of the Terms of Use.
If you believe you have been overcharged for advertising, raise it with the advertising platform.
5. Credits
Credits are consumed as you use credit-based features. Credits are not refundable, have no cash value, cannot be exchanged for money, and are not transferable between accounts.
Monthly plan credits do not roll over to the next period. Purchased top-up credits do roll over.
If a technical fault on our side consumed credits without returning a result, contact us and we will restore them.
6. Where we do give money back
We will issue a refund in these situations. The list is short on purpose, and we honour it.
- Duplicate charge. You were charged twice for the same period.
- Billing error by us. You were charged the wrong amount, charged after a valid cancellation, or charged on a plan you did not select.
- Unauthorised charge. The charge was made on your payment method by someone without authority, and you tell us promptly.
- Extended unavailability. The platform was unavailable for a continuous period of more than 72 hours in a billing period because of a fault on our side, and you ask within 30 days. We then refund or credit a pro-rata share of that period's fee. Unavailability caused by a third-party advertising platform, by your own systems or connections, or by maintenance we announced in advance, does not count.
Card refunds go back to the original payment method through Stripe. Allow 5 to 10 business days for the funds to appear. For invoiced Enterprise accounts we issue a credit note, applied against the next invoice, or repaid by bank transfer if no further invoice is due.
We may also, at our discretion, offer a credit rather than a refund in circumstances not listed above. Doing so once does not create an entitlement to it again.
7. Chargebacks
If you dispute a charge with your card issuer instead of contacting us, we may suspend your account until the dispute is resolved. Please email us first. Most disputes are a billing question we can answer the same day.
8. Business customers
Coretas is sold to businesses, not to consumers, and this policy is written on that basis. Nothing in this policy limits any right you have under applicable law that cannot be excluded by agreement.
9. Enterprise engagements
Where an order form or signed agreement sets its own refund, credit or termination terms, those prevail over this policy for that engagement.
10. Asking for a refund
Email info@coretas.ai with your account email, the charge or invoice date and amount, and which of the situations in section 6 applies. We respond within 5 business days.
Changes to this policy
We may update this policy at any time. Unless the law, or an agreement we have signed with you, requires otherwise, a change takes effect as soon as we post it here, without prior notice to you, and the version on this page is the version that applies. We recommend checking this page from time to time. Prior versions are available on request from info@coretas.ai.
Material changes to the Terms of Use themselves follow the notice process in section 19 of those Terms.